Frequently Asked Questions
Q.Why are your products so much less expensive than those on other websites and online shops?
A: We have a robust product team that searches the globe for products. In order to give our customers the greatest price, we always receive the best deals.
Q.Do you offer used or refurbished products for sale?
A: No, Global Import Export Goods LLC exclusively offers for sale brand-new merchandise that is 100 percent authentic.
Q.What payment options are available to me?
A: PayPal is the only payment method we presently accept.
Q.Can I pay through bank transfer?
A: Not right now.
Q.Do you accept instalment payments?
No, we only accept payment in full.
Q.Do you offer a service for trade-ins?
A: We’re sorry, but we don’t offer any trade-in services.
Q.Do your products come with warranties?
A: For our key items, Global Import Export Goods LLC does offer a 12-month in-house warranty. More information is available on our “Warranty” Page.
Q.What is the length of your return policy?
A: Our 14-day return policy is available. Please go to the “Return & Refund” page for more information.
Q.If I change my mind, can I cancel the order?
A: You may cancel your order if you’d want to. To do so, please get in touch with us by opening a support ticket. Only orders that are still in the processing stage and have not yet been packed are eligible for cancellation.
Q.What are your hours of operation?
A: From Monday through Friday, 9:30 to 18:00 (GMT+8), we offer customer support. (Without US federal holidays)
Shopping
Q.Do I have to create an account in order to place an order?
A: Using the guest checkout, which simply needs your email address, billing address, and delivery address, is an option. However, we strongly advise you to create an account so you can track the status of your orders and their delivery in a method that is more easy and effective.
Q.How do I make a purchase?
A: It’s easy. Use the search box at the top of our website or the category menu to find the item you’re looking for. After choosing the item you want and clicking “Add to Basket,” proceed to the checkout process and complete any required fields. Review your order one last time, then complete the payment using your desired payment method.
Q.How can I tell if my order was successfully placed?
A: When your order is successful, you will see your order ID on the Thank You Page after completing your purchase. You will also receive an email confirming your order within one business day.
Q.How can I correct it if I typed the erroneous email address or delivery information?
A: In this situation, please get in touch with us right away, and a member of our support team will respond. For the purpose of confirming your order, our team might need to know more details.
Q.When placing my order, I noticed that your price had decreased. May I ask for a partial return of the price difference?
A: We regret that we are unable to provide a refund in the event of a pricing difference. Items are priced depending on a combination of factors, such as supply and demand, and these factors may occasionally cause adjustments to the sales price, leading to lowered or raised pricing.
Q.Are all smartphones and tablets unlocked and sim-free?
A: All smartphones and tablets are unlocked and sim-free. Each model’s frequency bands are typically displayed on the product page. To ensure that there are no network issues, we strongly urge you to confirm the frequency bands with your network carrier or provider before making any purchases of mobile phones or 4G tablets. Customers will be responsible for paying all return shipping charges under the 14-day return policy.
Q.What distinguishes your stock from local stock, please?
A: Our stock and local stock are identical in terms of functionality. The primary distinction is that, as opposed to having a warranty provided by Global Import Export Goods LLC, all of our stock now
Shipping & Delivery
Q.Do you offer worldwide shipping?
A: At the moment, excluding any islands, we only ship to Australia, New Zealand, the USA, the United Kingdom, Singapore, and the UAE.
Q.Do you offer free shipping, please?
A: For orders beginning at a particular order quantity, we offer free shipping to the USA, United Kingdom, Singapore, and the UAE. For all orders coming from Australia and New Zealand, we charge A$15. For further information, please see the “Shipping & Delivery” page.
Q.Do you offer trackable shipping?
A: All orders can be tracked, yes.
Q.How long will it take for my order to arrive after I place it?
A: Typically, it takes 2-4 business days to process an order and 3–10 business days, depending on the country, to deliver it. Please be aware that order delivery times vary by country; for more information, see the “Shipping & Delivery” page.
- Can I ask for a quicker delivery service if I pay an additional shipping fee?
A: At this time, we only provide a priority express delivery option within the United States. For further information, please see the “Shipping & Delivery” page.
Q.What should I do if I’ve waited for the package for two weeks and still haven’t received it?
A: Although it’s unlikely, you should verify the tracking information by using the tracking number we include in the shipment email if this does happen. Please contact our Support Team so that we may assist you in contacting the courier if the shipment status has not changed or if you would want to know where your shipment is. We strongly advise selecting the Insured Shipping Method for your order to guard against the possible loss of your package while in route.
Return & Refund
Q.Where are you going back to?
A: Since our return centre is in the United States, all returns, including those under warranty, must be shipped there for processing and inspection.
Q.Do you pay for return shipping expenses?
A: We only pay the return shipping costs where an item was received in error or was defective, malfunctioning, or dead on arrival (DOA). The customer is responsible for paying the return shipping expenses to the USA Return Center for any other returns, including warranty returns.
Q.How long does it take to process a refund?
A: After receiving your return package, our Technical Team will examine it to ensure that it complies with all Terms and Conditions. You may anticipate that the reimbursement procedure will be set up within 14 business days of the goods being returned to our USA warehouse.
Q.How much time do I have to send the item back to you?
A: Within 14 days of the day your request was approved, you may ship the items back to our Return Center using a trackable shipping method. Global Import Export Goods LLC rescinds the final decision to reject your case for any return that did not arrive by the deadline mentioned above.
Q.Is there a 14-day return window for all goods?
A: The majority of our products are covered by our 14-day return policy, but due to health and hygiene concerns, personal care items like shavers and facial massagers, as well as headphones and earphones, are not included.
Others
Q.Any explanations on why the original charger does not have a local plug?
A: Since all of our products are sourced internationally and typically come in different variants for other nations, we won’t specifically label them by country or region. To address this problem, we will include a travel adaptor in your package.
Q.Does my product need to be shipped back to the USA for warranty service?
A: In order to receive warranty and repair services, you must ship the item back to our USA Return Center. Please be aware that the consumer is responsible for paying the return shipping costs.
Q.Do you pay the return shipping costs during the warranty period?
A: Once the item has been fixed and returned back to you, Global Import Export Goods LLC is only responsible for the cost of shipping.
Q.What should I do if a package has missing item(s)?
A: In this situation, you can get in touch with us by submitting an RMA form. We will provide resolutions, including but not limited to: delivering the missing items to you; creating a partial refund in store credit; once your request is approved and the internal inquiry is finished.
Q.Do you accept orders from businesses to businesses (B2B)?
A: To make a business inquiry, just email us a ticket. It depends on the quantity of the order. We will respond to you within 72 business hours.